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Frequently Asked Questions
What payment methods can I use to proceed with the order?
Usually, we facilitate transactions via secure trade platforms. You can pay with a credit card, Visa, or T/T transfer. Offline payments via Western Union or PayPal are also available.
What is the lead time and arrival estimate?
Samples typically take 3-5 working days. For bulk orders, the lead time is approximately 15-20 working days depending on quantity. We ship via express (DHL, UPS, FedEx, or TNT), taking 3-7 days to arrive.
Can we brand our logo or name on the lights?
Yes, branding is acceptable with a 1-piece MOQ. Special requests for silk screen printing or customized packaging may incur extra fees. Please contact our sales team for details.
What is the difference between red and near-infrared light therapy?
Red light is visible, while near-infrared light is invisible. Near-infrared light penetrates deeper into the body compared to red light, though both provide therapeutic benefits.
How long does it take for red light therapy to work?
It is not an overnight transformation. Improvements can be seen within 24 hours to 2 months depending on the condition and regularity of use. Daily use for at least two weeks is recommended for most conditions.
Do I need to continue using the light once I see results?
Yes. To maintain skin cell health and sustain results, we recommend continuing treatments until your goal is reached, followed by a weekly maintenance schedule.